System metrics were not displayed correctly due to the load balancers’ IP address change

Incident Report for TimeTac

Resolved

System metrics were not displayed correctly due to the load balancers’ IP address change.
There was no downtime, but no data was recorded.

Posted Mar 12, 2025 - 11:47 CET

This incident affected: Data center: NBG, Data center: FSN, Testenvironment - Sandbox, TimeTac homepage (www.timetac.com), TimeTac knowledgebase (support.timetac.com) and Third party: Mailjet (Mailjet REST API, Mailjet Outgoing SMTP).